Terms & Conditions

You need to read this important document. It explains the service you are being offered and how you will pay for it. For any business you transact through us we will classify you as a 'Retail Client'. The terms for a Retail Client are listed below and it is acknowledged you agree to these Terms & Conditions should you transact business through us.

Whose products do we offer?

Investments
We offer products from a limited number of companies for Stocks & Shares Individual Savings Accounts (ISAs). Please refer to the ISA section of our website for details of the ISA providers.

We offer Stakeholder Pensions through Scottish Widows, Child Trust Funds (CTFs) through The Childrens Mutual and a Structured Deposit Account through Cater Allen (part of the Santander Group).

Insurances
We offer products from a range of insurers for Life Assurance, Critical Illness and other forms of Personal Lines Insurance.

Which service will we provide you with?

Investments
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

You should note that with all investments their value (unit price) can fall as well as rise and as a result you may not get back the full amount you invested. Where past performance figures are listed these should not be seen as a guide to future returns.

Insurances
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

You should note that with all the insurance products we offer no surrender values accrue.

What will you have to pay us for our services?

Investments
We are paid by way of commission (through product charges). If you buy a financial product, we will normally receive commission on the sale from the product provider. Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through product charges. Product charges pay for the product provider's own costs and any commission. These charges reduce the amount left for investment. If you buy direct, the product charges could be the same as when buying through a firm, or they could be higher or lower. The amount of commission we receive will vary depending on the amount you invest and (sometimes) how long you invest, or your age. Details of our commission structure is listed below;

Lump Sum Investments & Pensions
We will receive up to 3% of the amount you invest at outset and 0.5% of the fund value every year. For example, for every £1,000 you invest and hold within your fund(s) we will receive £30 at outset and £5 each year.  We will also receive 3% of any amount you invest into the structure deposit but no amount thereafter.

Regular Premium Savings
We will receive up to 3% of each regular premium contribution you make and 0.5% of the fund value each year. For example, if you pay £100 per month we will receive £3 for each contribution paid and £5 each year for every £1,000 held within your fund(s).

Regular Premium Pensions
We will receive 1% of each regular premium contribution you make and 0.5% of the fund value each year. For example, if you pay £100 per month we will receive £1 for each contribution paid and £5 each year for every £1,000 held within your fund(s).

Insurances
We offer products from a range of insurers for Life Assurance, Critical Illness and other forms of Personal Lines Insurance.

Which service will we provide you with?

Investments
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

You should note that with all investments their value (unit price) can fall as well as rise and as a result you may not get back the full amount you invested. Where past performance figures are listed these should not be seen as a guide to future returns.

Where you decide to transfer any investments you should be aware that there may be a charge applied from the existing provider and that there is the potential for loss of growth or income, following a rise in the markets, whilst your transfer remains pending.

Insurances
No fee for any of the insurances you arrange through us. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Who regulates us?

Capital Reward Plus Ltd at Galpharm Stadium, Stadium Way, Huddersfield. HD1 6PG is authorised and regulated by the Financial Services Authority. Our FSA Register number is 475511.

Our permitted business is arranging savings and investments products and insurance contracts.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing to:

Capital Reward Plus Ltd
Complaints Department
The Galpharm Stadium
Stadium Way
Huddersfield
HD1 6PG

By phone:
01484 439106

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

As we do not provide advice we do not have a duty to ensure products are suitable to your personal circumstances and therefore you may not be entitled to compensation from us if it is established that the service or product is not appropriate for you.

We are covered by the Financial Services Compensation Scheme (FSCS).

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investment
Most types of investment business are covered up to a maximum limit of £50,000.

Insurance
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

Data Protection

The information you have provided is subject to the Data Protection Act 1998 (the "Act"). By accepting these terms you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

If at any time you wish us or any company associated with us to cease processing your personal data or contacting you for marketing purposes, please contact The Data Protection Officer on 01484439106 or in writing at Galpharm Stadium, Stadium Way, Huddersfield, HD1 6PG.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Third Party Websites

When you apply for any product you may be directed to a third party's website. In these circumstances Capital Reward Plus holds no control over their content and cannot assume any responsibility for the information displayed.